Frequently Asked Questions
Delivery Questions
When will I get my order?
First, the bad news: we don’t have a tiny army of elves personally screen-printing your shirt the moment you click “Buy.” We wish.
It typically takes 3–7 business days to fulfill your order. Once it’s made, lovingly inspected by someone who is probably wearing pants, and shipped into the wild, delivery times depend on where you live:
- USA: 3–6 business days
- International: 6–15 business days
So, in general, you’re looking at roughly 5–10 business days in the USA and 10–20 business days internationally from the moment you place your order.
Where will my order ship from?
Somewhere in the world! Very helpful, we know.
We work with a reliable print-on-demand fulfillment company with facilities around the globe. Your order is produced and shipped from whichever facility can make and deliver it most efficiently.
Basically, your shirt goes on a little international adventure before it gets to you.
Will I be charged customs for my order?
Possibly! And unfortunately, this is one of those things that is completely out of our hands.
International orders may be subject to customs duties, taxes, or other fees imposed by your country’s customs office. Those charges are determined by your local government—not us, not our fulfillment partner, and definitely not the raccoon running the Oh Hey! Studios shipping department.
Customs policies vary by country, so check with your local customs office if you’d like to know whether your order may be subject to additional fees.
My order should be here by now, but I still don’t have it. What should I do?
Before assuming your package has been swallowed by the void, let’s do a little detective work.
First: Check your shipping confirmation email and make sure the delivery address is correct. We can make a lot of things happen, but we cannot convince a delivery driver that “123 Fake Street” is actually your house.
Next: Check with your local post office or carrier to see if they’re holding your package.
Then: Ask your neighbors. Sometimes delivery drivers apparently decide that “somewhere in the general vicinity” is a perfectly acceptable delivery location.
Finally: Check around your property. Behind the bush. By the garage. Under the porch. That weird spot where packages somehow always end up.
Pro tip: Package theft is a thing. If you’re expecting a delivery and know you won’t be home, consider having it sent somewhere secure where someone can actually receive it.
If you’ve checked all of that and your package is still missing in action, email us at team@ohheystudios.com with your order number and we’ll see what we can do.
If you entered the wrong delivery address, we may be able to send a replacement—but you’ll be responsible for the replacement shipping cost. Because unfortunately, our teleportation machine is still on backorder.
Order Questions
How are your products made?
We partner with a reliable, high-quality print-on-demand fulfillment company.
That means we don’t have a warehouse stacked floor-to-ceiling with thousands of shirts, stickers, and pins while our team frantically tries to find your order under a pile of boxes.
Instead, products are made when you order them. Our fulfillment partner has facilities around the world, so your order is generally produced and shipped from the location that can get it to you most efficiently.
Less waste. Less warehouse chaos. More snarky stuff for you.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link by email once your order ships.
Click it. Watch the little package icon move around. Refresh it approximately 47 times. Wonder why it hasn’t moved since Tuesday.
You know. The usual.
If you have questions about your tracking information or shipment, email us at team@ohheystudios.com with your order number and we’ll take a look.
I received the wrong or a damaged product. What should I do?
Well, that’s definitely not the kind of surprise we were going for.
If your order arrives damaged, defective, or contains the wrong item, please email team@ohheystudios.com within one week of delivery.
Include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of what went wrong
- Any other helpful details about your order
We’ll take a look and get back to you with a resolution as quickly as we can.
Because you ordered a funny shirt—not an exciting new relationship with customer service.
Return Questions
What’s your return policy?
Here’s the deal: we don’t currently offer returns or exchanges for change-of-mind purchases.
Why? Because our products are made specifically when you order them. We’re not sitting around with a warehouse full of Medium shirts waiting for someone who suddenly realizes they really needed a Large.
That said, if there’s actually something wrong with your order, please contact us at team@ohheystudios.com and we’ll do our best to make it right.
Do you offer refunds?
Refunds are generally available when you receive a wrong, damaged, defective, or mislabeled item.
If that’s what happened, email team@ohheystudios.com within one week of receiving your order with your order number and photos showing the problem.
We’ll investigate, consult the appropriate imaginary committee, and get you sorted out.
Okay, maybe not the committee part.
Can I exchange an item for a different size or color?
Unfortunately, we don’t currently offer exchanges for size, color, or general buyer’s remorse.
We strongly recommend checking the sizing chart on the product page before ordering. Every apparel item has its own sizing information, because apparently clothing manufacturers couldn’t agree on what “Large” means.
If you receive an item that appears to have been mislabeled, that’s different. Email team@ohheystudios.com within one week of receiving your order and include:
- Your order number
- Photos of the item
- Photos of the size label
- Any other information that might help us figure out what happened
If the item was genuinely mislabeled, we’ll work with you on a replacement or refund.
Because if you ordered a Large and the tag says Large but the shirt fits like something designed for a particularly ambitious toddler, we at least want to hear about it.