Refund & Returns Policy
The Short Version
We want you to love your Oh Hey! Studios order. If something went wrong, we’re happy to help.
If you simply changed your mind, ordered the wrong size, or decided that the shirt you bought three weeks ago doesn’t match your new personality, that’s a little different.
Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or simply changing your mind.
However, if your item arrives damaged, defective, incorrect, or mislabeled, please contact us and we’ll make it right.
Damaged, Defective, or Incorrect Orders
Did your order arrive looking like it lost a fight with the shipping department?
We’re sorry about that. Please contact us at team@ohheystudios.com within 7 days of delivery and include:
- Your order number
- Photos of the item
- Photos showing the problem
- A brief explanation of what went wrong
We’ll review everything and work with you on a replacement or refund.
Please do not send anything back without contacting us first. We’ll let you know what to do next.
Returns
Can I return my order?
Generally, no.
Our products are made specifically for you when you place your order, rather than pulled from a warehouse shelf where they’ve been sitting around contemplating their existence.
That means we don’t accept returns simply because:
- You changed your mind
- You ordered the wrong size
- You ordered the wrong color
- You decided you don’t like it anymore
- You thought the shirt would look different on you
- Your cat has decided it doesn’t approve
Please check the product description and sizing information carefully before ordering.
If there’s a problem with the product itself, however, please contact us. We’re much more interested in fixing an actual problem than arguing with your cat.
Refunds
Refunds are generally only available when you receive an item that is:
- Damaged
- Defective
- Incorrect
- Mislabeled
If your situation qualifies, we’ll let you know whether we’ll issue a refund or send a replacement.
If a refund is approved, it will be issued to your original payment method. Please allow your bank or credit card company some additional time to process the refund.
Where’s my refund?
If we’ve told you that your refund has been processed but you don’t see it yet, don’t panic.
First, check your bank account.
Then check your credit card statement.
Then perhaps stare dramatically into the middle distance while your bank processes the transaction.
Seriously, though—banks and credit card companies can take a few business days to post refunds.
If you’ve waited a reasonable amount of time and still don’t see it, email us at team@ohheystudios.com and we’ll take a look.
Sale Items
Because apparently discounts need rules too:
Sale and clearance items are final sale and are not eligible for refunds or exchanges, except when the item arrives damaged, defective, incorrect, or otherwise not as ordered.
Exchanges
We don’t offer exchanges for different sizes or colors.
If you need a different size, the best option is to place a new order after confirming the sizing chart.
If the item you received is defective, damaged, or incorrectly labeled, please contact us at team@ohheystudios.com within 7 days of delivery. We’ll work with you on a replacement or refund.
Gifts
Bought this for someone else and now wondering whether returning it will create an awkward family situation?
If the gift was sent directly to the recipient and qualifies for a refund or replacement, please contact us at team@ohheystudios.com with the order number and details.
We’ll help figure out the best way to handle it.
Shipping Returns
If we’ve approved a return, we’ll provide instructions for where to send it.
Please don’t mail anything back before contacting us.
If a return is approved, you’ll generally be responsible for the cost of return shipping unless the return is due to an error on our part.
Original shipping costs are generally non-refundable.
And because packages have a remarkable ability to disappear into another dimension, we recommend using a trackable shipping service when returning anything to us.
We can’t refund something we never receive.
One More Thing
We make every effort to get your order right, but occasionally humans, machines, shipping carriers, and the general chaos of the universe have a bad day.
If something genuinely went wrong with your order, please tell us. We’re a small business, not an evil corporate empire, and we’d much rather fix the problem than leave you with a bad experience.
Need Help?
Questions about a refund, return, replacement, or order that has gone rogue?
Email us at team@ohheystudios.com.
Please include your order number so we can find your order without having to perform an archaeological dig through our inbox.